pjili Frequently Asked Questions

pjili strictly enforces a minimum age of 21 years old, in line with PAGCOR regulations governing online casino gaming in the Philippines. Age is verified during KYC. If you cannot confirm you are 21 or older, your account will be suspended and any deposited funds will be returned. Underage gambling is illegal and pjili takes this seriously.

No. Each person is permitted exactly one pjili account. Multiple accounts per player — even under different names or mobile numbers — violate pjili's Terms & Conditions. If duplicate accounts are detected, all accounts may be suspended and balances forfeited. If you've accidentally registered twice, contact [email protected] immediately to resolve it.

KYC (Know Your Customer) is the identity verification process pjili uses to confirm you are who you say you are. It is required before your first withdrawal and may be requested at any time for compliance. You'll need to submit a government-issued Philippine ID (National ID, passport, or driver's license) and proof of address. Once verified, withdrawals are processed normally.

On the pjili login page, click "Forgot Password" and enter your registered mobile number or email. You'll receive a reset link or OTP via SMS. Follow the prompts to set a new password. If you no longer have access to your registered mobile number, contact pjili support at [email protected] with your account details for manual verification and recovery.

To close your pjili account, email [email protected] with the subject "Account Closure Request." Include your registered name and mobile number. Any real-money balance will be refunded to your registered payment method after KYC is confirmed. If you're closing due to gambling concerns, consider activating self-exclusion instead — your account settings include this option directly.

The standard minimum deposit at pjili is PHP 100. This applies across most payment methods including GCash, Maya, and bank transfers via BPI, BDO, and UnionBank. Some specific promotions may have different minimum deposit requirements — always check the applicable promo terms. There is no maximum deposit limit, though large transactions may trigger additional compliance review.

Once your KYC is verified and any applicable wagering requirements are met, pjili processes withdrawal requests within 1 to 3 business days. GCash and Maya withdrawals are typically the fastest. Bank transfers to BPI, BDO, or UnionBank may take slightly longer depending on the bank's own processing schedule. pjili does not charge withdrawal fees on its end.

The minimum withdrawal amount at pjili is PHP 200. This applies to GCash, Maya, and all supported bank transfers. Withdrawals below this threshold cannot be processed. If your balance is below the minimum, you'll need to either play to accumulate more or top up before requesting a withdrawal. There is no cap on maximum withdrawal amounts, subject to compliance review for large amounts.

pjili does not charge platform fees on deposits or withdrawals. However, your payment provider — GCash, Maya, your bank — may apply their own transaction fees. These third-party fees are outside pjili's control. Always check your e-wallet or bank's fee schedule for outgoing transfers. pjili's policy is that the amount you request to withdraw is the amount you receive from pjili's side.

Yes. pjili accepts deposits via BPI, BDO, and UnionBank through instapay or online banking transfers. Select your bank from the Deposit menu, enter the amount, and complete the transfer from your online banking app. Processing times vary by bank but are generally credited within a few minutes during banking hours. All bank accounts must be in your own name to comply with KYC rules.

No, pjili games are not rigged. All RNG-based slot and table games use certified Random Number Generator technology independently tested for fairness. Live casino games use physical equipment in licensed studios. pjili publishes Return-to-Player (RTP) percentages for slots so you know the theoretical payout rates. The games are designed with a house edge — which is the standard in regulated gaming — but outcomes are genuinely random.

Absolutely. pjili is fully optimized for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download required. All games, including JILI slots and live casino titles, are mobile-responsive. For the best experience, use a stable WiFi or 5G connection. Most Filipino players access pjili directly from their smartphone without any issues.

pjili's live casino section features real-time games with professional dealers streamed in HD. Popular titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and various Asian specialty live games. These games are powered by licensed live casino studios. You play against real dealers in real time — giving you the full casino experience without leaving your home in Manila, Cebu, or anywhere in the Philippines.

pjili's customer support team is available 24 hours a day, 7 days a week. You can reach us via live chat on pjili.app (look for the chat icon when logged in) or by email at [email protected]. For responsible gaming matters or account security concerns, email is recommended so you have a written record. Our team typically responds to emails within a few hours. Support is available in English with familiarity of Filipino player context.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw any winnings from it. For example, a PHP 500 bonus with a 20x wagering requirement means you need to place PHP 10,000 in total bets on eligible games before withdrawing. Not all games count equally — check the bonus terms for which games contribute and at what percentage. pjili clearly discloses wagering requirements for every promotion.

Yes. All pjili bonuses have a validity period, typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within the stated validity window, the bonus and any associated winnings will be forfeited automatically. The clock starts from the moment the bonus is credited to your account. Check the specific promo page for the exact expiry date of each offer.

pjili rewards regular players through its loyalty programme. As you play, you accumulate points that unlock higher tiers with better benefits — including faster withdrawal processing, higher bonus percentages, dedicated account managers, and exclusive reload offers. VIP players from Manila, Cebu, and Davao can also access special event invitations and personalized promotions. Check the promotions section of your pjili account for your current loyalty tier and progress.

Log into your pjili account and navigate to Responsible Gaming in Account Settings. From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. You can reduce your limit at any time without delay, but increasing a limit requires a 24-hour cooling-off period. These tools are designed to help you stay in control of your pjili spending.

If you need to stop gambling at pjili, you can activate self-exclusion directly from your Account Settings under Responsible Gaming, or email [email protected] with the subject "Self-Exclusion Request." Exclusion periods start from 6 months and can be set to permanent. During exclusion, your account is suspended and pjili will make reasonable efforts to prevent re-registration. Any real-money balance will be refunded after the exclusion is processed.

If gambling is affecting your finances, relationships, work, or mental health, please stop playing and seek help immediately. Use pjili's self-exclusion tool to suspend your account right away. For professional support, contact PAGCOR's responsible gaming resources through official Philippine government channels, or reach out to the National Center for Mental Health (NCMH). You can also email pjili's support team — we take these situations seriously and will help you access the right resources.