Privacy Policy

pjili ("we", "our", "us") respects the privacy of every Filipino player who visits or registers on pjili.app. This Privacy Policy is issued in compliance with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) of the Philippines and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). It describes in clear terms what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your data.

By accessing pjili.app, registering a player account, making a deposit, or using any pjili service, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

1. Who We Are

The data controller for all personal data processed through pjili.app is pjili, the operator of the online gaming platform accessible at pjili.app. pjili operates under PAGCOR oversight. Our designated Data Protection Officer (DPO) can be contacted at [email protected] with the subject line "Data Privacy Inquiry."

2. Personal Data We Collect

pjili collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., Philippine National ID, passport, driver's license), and profile photograph where submitted for KYC.
• Contact Data: Philippine mobile number, email address, and residential address.
• Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
• Financial Data: GCash account reference, Maya account reference, bank account details (BPI, BDO, UnionBank) where provided for withdrawals, deposit and withdrawal transaction history, account balance records, and payment instrument verification data.
• Gaming Data: Full game history, bet amounts, game outcomes, session duration, bonus activity, wagering progress, and responsible gaming settings you configure.
• Technical Data: IP address, device type and operating system, browser type and version, mobile network provider, session timestamps, and cookies or similar identifiers.
• Communications Data: Records of all communications between you and pjili's support team, including chat transcripts, email correspondence, and complaint records.
• Compliance Data: Source-of-funds documentation, due diligence records, and any information collected in fulfilment of PAGCOR regulatory requirements or Anti-Money Laundering Act (AMLA) obligations.

3. How We Collect Your Data

pjili collects personal data through the following means:

• Direct submission: Data you provide when registering for a pjili Account, completing KYC, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically when you access pjili.app, including IP addresses, device identifiers, and browser data gathered via server logs, cookies, and similar technologies.
• Third-party sources: Identity verification and KYC data from licensed third-party verification service providers; fraud prevention data from anti-fraud screening services; payment transaction data from GCash, Maya, and other payment processors.

4. How We Use Your Personal Data

pjili uses your personal data for the following purposes:

• To create, maintain, and administer your pjili Account, including processing your login and securing your session.
• To process deposits and withdrawals and maintain accurate financial records for each pjili Account.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and KYC obligations.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activity on the Platform.
• To provide and improve pjili's gaming products, platform features, and customer support services.
• To send you transactional communications — including deposit confirmations, withdrawal status updates, and security alerts — relating to your pjili Account.
• To administer bonuses, promotions, and loyalty programmes to which you have opted in.
• To enforce pjili's Terms & Conditions and responsible gaming obligations, including self-exclusion measures.
• To comply with legal obligations under Philippine law, PAGCOR regulations, and the Anti-Money Laundering Act.
• To send marketing communications where you have provided explicit consent and have not subsequently withdrawn it.

5. Legal Basis for Processing

pjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contract performance: Processing necessary to provide the pjili gaming service you have subscribed to, including account management, payments, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, AMLA obligations, tax reporting, and other applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, specific, informed, and unambiguous consent.

6. Data Sharing & Third-Party Disclosure

pjili does not sell your personal data to third parties. pjili shares personal data only in the following circumstances and with the following categories of recipients:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, UnionBank, and other payment providers to process your transactions.
• Game providers: JILI Gaming, Evolution Gaming, Pragmatic Play, and other licensed game studios to deliver gaming content and maintain game integrity records.
• KYC and compliance providers: Licensed third-party identity verification services engaged to verify your identity and conduct due diligence as required by PAGCOR and AMLA.
• Fraud prevention services: Third-party anti-fraud platforms used to detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities when required by law or regulatory demand.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by pjili in the normal course of business, subject to confidentiality obligations.

All third parties who receive pjili player data are contractually required to handle that data in accordance with applicable Philippine data protection law and to use it only for the specified purpose for which it was shared.

7. Cookies & Tracking Technologies

pjili uses cookies and similar tracking technologies on pjili.app to support essential Platform functionality, maintain your login session, and gather aggregated analytics data that helps us improve the platform experience for Filipino players.

• Essential cookies: Required for the Platform to function, including session management and security tokens. These cannot be disabled without impairing your ability to use pjili.
• Analytics cookies: Used to understand how visitors navigate pjili.app, which games are most accessed, and where technical issues occur. Data is aggregated and not used to personally identify you.
• Marketing cookies: Used only where you have provided explicit consent to receive personalized promotions. You may withdraw consent at any time via your account preferences.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use pjili's services.

8. Data Retention

pjili retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Game history and betting records: Retained for a minimum of three (3) years from the date of each gaming session.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter for audit purposes.
• Support communications: Retained for a minimum of two (2) years from the date of resolution of each support interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Data Security

pjili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pjili's servers.
• Encryption of sensitive data fields — including passwords and financial identifiers — at rest in pjili's database infrastructure.
• Role-based access controls limiting internal access to personal data to authorized personnel with a legitimate need.
• Regular penetration testing and vulnerability assessments of the pjili Platform.
• Multi-factor authentication for pjili administrative systems.
• Incident response procedures for detecting, containing, and reporting data breaches in accordance with NPC notification requirements.

Despite these measures, no online system is completely immune from security threats. pjili strongly encourages you to maintain a strong, unique password for your pjili Account and to enable SMS verification where available.

10. Your Data Rights

Under the Data Privacy Act of 2012, you hold the following rights with respect to your personal data held by pjili:

• Right to be informed: The right to know that pjili is collecting and processing your data and the purposes for which it is processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data pjili holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where retention is no longer legally required. Note that regulatory retention obligations may limit the scope of erasure requests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission if you believe pjili has breached your data privacy rights.

To exercise any of the above rights, contact pjili's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." pjili will respond within fifteen (15) business days of receiving a verifiable request.

11. Children's Privacy

pjili's Platform is strictly for adults aged 21 years and older in accordance with PAGCOR regulations. pjili does not knowingly collect personal data from individuals under the age of 21. If pjili becomes aware that a registered player is under 21, the Account will be immediately suspended, and any data collected will be handled in accordance with applicable law. Parents or guardians who believe a minor has registered on pjili should contact [email protected] immediately.

12. International Data Transfers

pjili's primary data infrastructure is hosted within the Philippines. Where personal data is transferred to third-party service providers operating outside the Philippines — including international game studios and global payment processors — pjili ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with NPC-recognized transfer mechanisms.

pjili will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining NPC approval for the transfer mechanism.

13. Changes to This Privacy Policy

pjili may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or Platform changes. Material updates will be communicated to registered players by email or in-platform notification at least seven (7) days before the updated Policy takes effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of pjili following the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact & Data Protection Officer

For all data privacy inquiries, access requests, rectification requests, or complaints, please contact pjili's designated Data Protection Officer:

• Email: [email protected] — Subject line: "Data Privacy Inquiry" or "Data Privacy Request"
• Platform: pjili.app — 24/7 live support available in your account
• Regulatory authority: National Privacy Commission of the Philippines — for escalated complaints where pjili's response is unsatisfactory